Fixation, Fixation London and are trading names of Fixation London Limited. We recommend that you read these terms and conditions thoroughly and print our for your own use if necessary.

These terms and conditions apply to all interactions and transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Fixation London Limited (‘Fixation London Limited’, ‘we’ or ‘us’ or ‘our’). If you have any questions or comments regarding these terms and conditions please contact us either by email: or by phone: +44 2081332636. Phone lines open Monday–Friday, 09:00 to 17:00.

These terms and conditions apply to the use of this website ( and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

The contract between Fixation London & you

Any contract for purchases made through the website will be with Fixation London Limited. Fixation London Limited must receive full payment of the price for the goods that you order before your order can be accepted, and the contract is formed.

Once payment has been received Fixation London Limited will send you an email to confirm to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Fixation London Limited’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Fixation London Limited is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised pricing of the goods that you have ordered, we will contact you as soon as possible. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the correct price, or to cancel the order altogether.

General Terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant time.

These terms and conditions only cover the Fixation London Limited website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

This website

Fixation London Limited own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.You may not create any link to this website without prior written consent.

While we will use reasonable endeavours to verify the authenticity and accuracy of any information we place on the Fixation London Limited website, we make no warranties, whether express or implied in relation to its accuracy.

We make no guarantees that the Fixation London website will meet your requirements or will be uninterrupted, timely or error–free. Nor that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Fixation London website.

Payment Details

Fixation London Limited accepts payment by Visa, MasterCard, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling inclusive of VAT @ 20%. Your payment card company will perform any currency conversion.

Fixation London Limited takes responsibility to ensure that your payment is secure. We do this via secure payment pages and by secure PayPal servers.

Availability of goods and stock

Whilst we will do our best to avoid it, if Fixation London Limited has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Fixation London Limited from your credit card will be re-credited to your account and Fixation London Limited will notify you by email at the address given by you in your order form. The refund will be made as soon as we can and will be no longer than 30 days from your order. Fixation London Limited will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we look to bring our customers great value deals wherever possible, but please remember stocks are limited at the special offer prices, and subject to availability. We update our website as quickly as we can to minimise disappointment.


We have a 24 hour cancellation policy during which cancelling the order will be free of charge. After 24 hours of purchase there may be a charge of £15.00 and the remainder will be refunded – this is due to the cost of labour and assembly for your Fixation London which will have started after 24 hours. Orders can’t be cancelled after they have been dispatched with the courier.

Extent of liability

The goods issued by Fixation London Limited are dispatched in 85% assembled form. This requires the consumer to assemble some simple parts of the bike. Your box will include the necessary tools to assemble your bicycle. If you are not comfortable assembling the bike yourself, we strongly advise that a qualified bicycle mechanic assembles the bicycle, makes any checks and makes any changes required. Any concerns regarding bicycle components should be investigated immediately and the bicycle should not be ridden until safety is confirmed by a qualified bicycle mechanic. In the instance of a product failing under normal warranty terms and conditions, Fixation London Limited will endeavour to compensate you for the failed parts.

Fixation London Limited is not responsible for any harm, injury or death caused to yourself or any third parties when using products of Fixation London Limited.

Changes to this agreement

Fixation London Limited reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Thank you for reading our terms and conditions.